How ClinicPro handles your information.

Who we are

ClinicPro is operated by ClinicPro Technologies Pvt Ltd (“ClinicPro”, “we”, “us”, or “our”), based in Mumbai, Maharashtra, India. The product is also presented as ClinicPro by ocmono.

When a clinic uses ClinicPro on the web or in the iOS or Android app to store patient, appointment, billing, or clinical information, that clinic is responsible for why the data is collected and how it is used. ClinicPro processes that information to provide and support the product.

Information we collect

Information you give us

• Contact and demo details such as name, email, phone number, clinic name, and message.
• Newsletter sign-up email addresses.
• Account and billing details, including name, work email, phone, clinic information, GSTIN where provided, and payment-related records.
• Support conversations, chatbot messages, and feedback you send to our team.

Information collected automatically

• Website device and usage data such as browser type, pages viewed, approximate location, and referral source.
• App device and usage data such as device type, operating system, app version, language, crash or diagnostic logs, and how features are used.
• Cookies, mobile identifiers, and similar technologies used for sign-in, analytics, notifications, and remembering preferences.

Information processed for your clinic

If your clinic uses ClinicPro on the web or in the mobile apps, the workspace may include patient profiles, appointments, clinical notes, prescriptions, invoices, inventory, staff accounts, and related operational records. We process this information on the clinic’s instructions to deliver the service.

iOS and Android apps

ClinicPro is available as a native app on iPhone and Android. Signing in on a mobile device uses the same ClinicPro account as the web workspace. Information you view or enter in the app is part of the same clinic workspace.

Push notifications

The apps can send push notifications for appointments, alerts, and other clinic activity. To do that, we may store a device notification token with your account. You can turn notifications off in your iOS or Android settings, or sign out of the app. Disabling notifications does not delete your ClinicPro account or clinic records.

Device permissions

The apps ask for a device permission only when a feature needs it — for example, notifications for appointment alerts. If a feature later needs camera, photos, files, or similar access, the app will request that permission at the time. You can deny a request or change it later in your device settings. Some features will not work without the related permission.

App stores and device platforms

Apple App Store, Google Play, and the iOS or Android operating system may collect their own information when you download, update, or use the app. Their practices are described in Apple’s and Google’s privacy policies, not this one.

Uninstalling the ClinicPro app removes the app and local session data from that device. It does not automatically delete your ClinicPro account or the clinic’s cloud workspace. To close an account or remove workspace data, contact the clinic administrator or email contact@clinicpro.cc.

How we use information

We use personal information to:

• Respond to demo, contact, and support requests.
• Create and maintain ClinicPro accounts and subscriptions on the web and in the mobile apps.
• Process payments, invoices, GST documents, and credit notes.
• Send product, onboarding, service, and app-notification communications.
• Keep the iOS and Android apps signed in, secure, and working on your device.
• Send newsletters and updates when you have asked to receive them.
• Improve the website, product, and customer experience.
• Protect ClinicPro, prevent misuse, and meet legal obligations.

We do not sell personal information. Marketing emails include an unsubscribe option.

Patient data and clinic records

Clinics decide what patient and operational information they enter into ClinicPro on the web or in the mobile apps. The clinic remains responsible for obtaining any required consent, providing notices to patients, and using the workspace in line with applicable healthcare and data-protection law.

ClinicPro uses that information only to provide the product, keep the service secure and available, give requested support, and meet legal requirements. Staff access is limited to what is needed for those purposes.

Role-based access, session controls, and activity visibility are available so clinics can manage who on their team can view or change records. Learn more on our Security page.

How we share information

We share information only when needed to operate ClinicPro:

• Service providers who help with hosting, email, payments, analytics, communications, push notifications, crash reporting, or customer support.
• Apple and Google, to the extent needed to distribute the ClinicPro iOS and Android apps, deliver push notifications, and operate their app stores.
• Payment and invoicing partners required to complete a transaction.
• Professional advisers, auditors, or authorities when the law requires it or to protect ClinicPro, our customers, or the public.
• A successor organisation if ClinicPro is involved in a merger, acquisition, or similar transaction, with appropriate safeguards.

We ask vendors who process personal information for us to protect it and use it only for the agreed service.

Cookies and similar technologies

The website may use cookies or similar tools to keep you signed in, remember preferences, understand how pages are used, and support features such as chat or demo booking.

The iOS and Android apps may use comparable technologies, such as device identifiers, app instance IDs, or notification tokens, so the app can stay signed in, send alerts, and understand how it is used.

You can control website cookies through your browser settings. On a phone or tablet, you can control notifications and many tracking options in iOS or Android settings. Blocking some of these tools may affect sign-in, forms, or app alerts.

How long we keep information

We keep information only as long as needed for the purpose it was collected, including to provide the service, resolve disputes, maintain security, and meet tax, accounting, or legal requirements.

Website leads and newsletter records are kept while they remain useful for those conversations or until you ask us to delete them, unless a longer period is required by law. Clinic workspace data is retained according to the clinic’s subscription and deletion requests, subject to backup and legal hold needs. App notification tokens and local session data are kept while the app remains installed and signed in on that device.

How we protect information

ClinicPro uses practical safeguards such as encrypted connections, access controls, protected sessions, and audit-ready activity on the web and in the mobile apps. No online or mobile service can guarantee complete security, so we continuously improve our controls and ask clinics to use strong passwords, keep the app updated, and use role-based access.

If we become aware of a security incident that affects your personal information, we will take appropriate steps and notify you or the relevant clinic where required.

Your choices and rights

Depending on your relationship with ClinicPro and applicable law, you may ask us to access, correct, update, or delete personal information, withdraw consent for marketing, or raise a concern about how information is handled.

• Website, demo, and newsletter requests: email contact@clinicpro.cc.
• Clinic account and billing details: use your ClinicPro account on the web or in the app, or contact support.
• Mobile app notifications and permissions: change them in your iOS or Android settings, or uninstall the app from that device.
• Patient records in a clinic workspace: contact the clinic that holds the record. That clinic is the right first point of contact for patient access or correction requests.

We may need to verify your request before acting on it. If we cannot fulfil a request, we will explain why.

Children’s privacy

The ClinicPro website, web workspace, and iOS and Android apps are intended for clinics and healthcare professionals, not for children to use on their own. We do not knowingly collect personal information from children through the marketing site or the apps.

A clinic may store information about paediatric patients as part of care. That clinic is responsible for collecting and using that information lawfully.

International transfers

ClinicPro is operated from India. Some service providers may process information in other countries. Where that happens, we take steps appropriate to the transfer so the information remains protected.

Changes to this policy

We may update this Privacy Policy when our practices, product, apps, or legal requirements change. The “Last updated” date at the top of the page will change when we do. Continued use of the website, web workspace, or ClinicPro iOS or Android app after an update means you should review the revised policy.

How to contact us

For privacy questions, access requests, or concerns about this policy, contact: